Retail Service Lead - Customer Experience & Shift Ops

O'Reilly Auto Enterprises, LLC; Pittsfield (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with employer contributions

Medical, dental, & vision insurance

FSA

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisory staff and a focus on bilingual customer interaction.

Strong communication, RSS certification, and automotive knowledge are valued. The position offers a comprehensive compensation package and career growth within a stable retail environment.

Qualifications

• Strong communication skills and the ability to interact with customers professionally.
• RSS Certification is required or strongly preferred.
• Bilingual abilities (Spanish) are highly desired for customer interactions.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee calls and transfers, ensuring timely processing and contact with customers upon shipment arrivals.
• Manage returns, exchanges, refunds, and invoicing prior to product leaving the store.
• Ensure proper use of pricing, stock, and security procedures during daily operations.
• Direct opening/closing duties, day-end procedures, and cash handling per policy.
• Assist in schedule adherence and participate in shift management when needed.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish highly desired)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisory staff and a focus on bilingual customer interaction.

Strong communication, RSS certification, and automotive knowledge are valued. The position offers a comprehensive compensation package and career growth within a stable retail environment.