Store Service Lead: Customer Experience & Ops (Bilingual)

O'Reilly Automotive; Yankton (SD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions Start

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations. You may assume shift management duties in the absence of store leadership and must engage bilingual candidates.

The role emphasizes teamwork, priority on service quality and efficient store processes. Responsibilities include leading front-line staff, ensuring proper handling of customer transactions, managing in-store transfers, returns, and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom including programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations. You may assume shift management duties in the absence of store leadership and must engage bilingual candidates.

The role emphasizes teamwork, priority on service quality and efficient store processes. Responsibilities include leading front-line staff, ensuring proper handling of customer transactions, managing in-store transfers, returns, and