Store Service Lead (Bilingual) – Auto Parts Expert

O'Reilly Auto Parts; Pittsboro (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

O'Reilly Auto Parts in Pittsboro, North Carolina, is seeking a Retail Service Specialist to support managers and enhance customer service. Responsibilities include leading team members, ensuring retail operations run smoothly, and managing customer returns. The ideal candidate will have strong communication skills, retail sales experience, and automotive knowledge. The position offers a competitive compensation package, including paid time off and healthcare benefits, with opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts desired.
• ASE Certification and automotive knowledge are a plus.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of orders and effective communication.
• Manage retail customer returns and exchanges efficiently.
• Perform store opening and closing duties as needed.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Ability to obtain RSS Certification

ASE Certification

Fluency in multiple languages (Spanish)

Job description

O'Reilly Auto Parts in Pittsboro, North Carolina, is seeking a Retail Service Specialist to support managers and enhance customer service. Responsibilities include leading team members, ensuring retail operations run smoothly, and managing customer returns. The ideal candidate will have strong communication skills, retail sales experience, and automotive knowledge. The position offers a competitive compensation package, including paid time off and healthcare benefits, with opportunities for career growth.