Bilingual Retail Service Lead (Shift)

O'Reilly Auto Parts; Boonville (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

O’Reilly Auto Parts in North Carolina seeks a Retail Service Specialist to assist the Store Manager with customer service, sales, store appearance, and daily operations. The role may assume shift management in the absence of management.

Strong communication skills are essential; bilingual candidates are encouraged to apply. Preferred qualifications include RSS Certification and retail auto parts experience, with ASE certification valued; Spanish language ability is a plus.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification within the role.
• Retail sales experience in auto parts is preferred.
• Automotive systems knowledge is preferred.
• ASE certification is a plus.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure orders, transfers, and add-on sales are processed promptly.
• Perform opening/closing duties and day-end procedures.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts in North Carolina seeks a Retail Service Specialist to assist the Store Manager with customer service, sales, store appearance, and daily operations. The role may assume shift management in the absence of management.

Strong communication skills are essential; bilingual candidates are encouraged to apply. Preferred qualifications include RSS Certification and retail auto parts experience, with ASE certification valued; Spanish language ability is a plus.