Store Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; North Liberty (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Health insurance

401k plan

Tuition assistance

Job summary

The Retail Service Specialist at O’Reilly Auto Parts in North Liberty, IA will support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team to deliver excellent service to retail and professional customers, managing store processes, and ensuring accurate invoicing, returns, and order shipments per

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.
• Desirable: retail sales experience, preferably in auto parts.
• Desirable: Automotive systems and repair knowledge.
• Desirable: ASE Certification.
• Desirable: Fluency in multiple languages, especially Spanish.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and enforce service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and per procedure.
• Process returns and exchanges, issue refunds correctly, and stage returned merchandise.
• Ensure merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Oversee adherence to posted work schedules and clock-in/out policy.
• Perform store opening/closing duties and end-of-day procedures; manage money/deposits and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

The Retail Service Specialist at O’Reilly Auto Parts in North Liberty, IA will support the Store Manager and Assistants in sales, customer service, store appearance and operations. The role includes shift management in the absence of store leadership, and bilingual candidates are encouraged to apply.

The position emphasizes leading a team to deliver excellent service to retail and professional customers, managing store processes, and ensuring accurate invoicing, returns, and order shipments per