Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Adel (IA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts located in Adel, Iowa is seeking a Retail Service Specialist. The candidate will support store management with a focus on sales, customer service, and operations. This position involves leadership in ensuring customer satisfaction and efficiency in operations.

Ideal candidates will have strong communication skills and retail experience, particularly in auto parts. The role offers competitive wages, health benefits, and career growth opportunities.

Qualifications

• Strong communication skills required.
• Retail sales experience, preferably in auto parts.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure all buy online/ship to store orders are processed timely.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Job description

O'Reilly Auto Parts located in Adel, Iowa is seeking a Retail Service Specialist. The candidate will support store management with a focus on sales, customer service, and operations. This position involves leadership in ensuring customer satisfaction and efficiency in operations.

Ideal candidates will have strong communication skills and retail experience, particularly in auto parts. The role offers competitive wages, health benefits, and career growth opportunities.