Bilingual Retail Shift Lead – Auto Parts

O'Reilly Auto Parts; Cedar Rapids (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions Start

Medical/Dental/Vision Insurance

Tuition Assistance

Career Growth Opportunities

Stock Purchase Plan

Team Health/Wellbeing Programs

Job summary

O’Reilly Auto Parts in Cedar Rapids, IA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift management responsibilities when leadership is absent.

This role requires strong communication, ensures timely processing of online orders, transfers, and returns, supervises showroom service, and oversees opening/closing procedures.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders timely and contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently according to procedure.
• Process returns and exchanges with refunds using correct payment methods and stage returns appropriately.
• Invoice merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted schedules and proper clock-in/out per policy.
• Perform all opening/closing duties and day-end procedures, including deposits and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts in Cedar Rapids, IA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, with shift management responsibilities when leadership is absent.

This role requires strong communication, ensures timely processing of online orders, transfers, and returns, supervises showroom service, and oversees opening/closing procedures.