Store Sales Supervisor: Lead Service & Growth

Total Wine & More; Miami Beach (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, Rx

401(k)

HSA

FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Miami Beach is seeking a dedicated Supervisor to help run store operations and build a high-energy sales and service culture. You will report to the store management team and help develop a best-in-class customer experience across products and services.

You will lead service and merchandising teams, coach peers, ensure compliance with alcohol laws, and maintain a safe, welcoming environment while contributing to KPIs and store performance.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a supervisory role within retail.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Retail experience preferred

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Miami Beach is seeking a dedicated Supervisor to help run store operations and build a high-energy sales and service culture. You will report to the store management team and help develop a best-in-class customer experience across products and services.

You will lead service and merchandising teams, coach peers, ensure compliance with alcohol laws, and maintain a safe, welcoming environment while contributing to KPIs and store performance.