Store Sales & Service Supervisor — Wine & Spirits

California Fine Wine & Spirits LLC; Mountain View (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k) and HSA

Job summary

Total Wine & More is seeking a Supervisor to back the management team in Mountain View, CA. You will support store operations, help build a sales and service culture, and deliver best-in-class service while bringing to life a distinctive world of adult beverages for customers.

You will oversee service team activities, merchandising, and front-end operations; drive sales and KPIs, and coach peers to enhance product knowledge and selling skills.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of supervisory role in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Deliver outstanding customer service by leading by example and creating a welcoming store atmosphere.
• Supervise team members and support their training and development.
• Ensure adherence to laws and regulations related to alcohol sales and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player mindset

Coaching peers

Customer service excellence

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to back the management team in Mountain View, CA. You will support store operations, help build a sales and service culture, and deliver best-in-class service while bringing to life a distinctive world of adult beverages for customers.

You will oversee service team activities, merchandising, and front-end operations; drive sales and KPIs, and coach peers to enhance product knowledge and selling skills.