Retail Service & Sales Supervisor

Total Wine & More; Tucson (AZ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k) and tax-advantaged benefits

Disability & life insurance

Parental leave

Tuition assistance

Job summary

Total Wine & More in the United States is seeking a Supervisor to support store operations and develop a high-performing team focused on sales and service excellence. You will lead by example, coaching staff to deliver best-in-class customer experiences while ensuring compliance and safety across the store.

As the Supervisor, you’ll partner with store leadership to drive KPIs, mentor peers, and maintain an inviting, knowledgeable atmosphere for customers seeking adult beverages and related

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Support store operations and help build a sales and service culture.
• Lead by example to deliver best-in-class service and resolve customer issues.
• Supervise team members and support their training and development.
• Ensure compliance with alcohol laws and maintain safe store environment.
• Support front-end operations, merchandising, and drive KPIs.

Skills

Retail supervision

Customer issue resolution

POS & inventory software

Flexible scheduling

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More in the United States is seeking a Supervisor to support store operations and develop a high-performing team focused on sales and service excellence. You will lead by example, coaching staff to deliver best-in-class customer experiences while ensuring compliance and safety across the store.

As the Supervisor, you’ll partner with store leadership to drive KPIs, mentor peers, and maintain an inviting, knowledgeable atmosphere for customers seeking adult beverages and related