Store Sales & Service Leader — People-First Focus

Williams-Sonoma, Inc.; Florida; Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision insurance

Zusammenfassung

Williams-Sonoma, Inc. in Florida is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and to serve as a role model for building strong customer relationships on the sales floor.

You will supervise store staffing to ensure appropriate coverage, coach associates on selling and service, and reinforce customer service principles while driving sales and maintaining a positive, respectful environment aligned with the People-First

Qualifikationen

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Aufgaben

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Kenntnisse

Communication

Leadership

Critical thinking

Time management

Retail sales experience

Jobbeschreibung

Williams-Sonoma, Inc. in Florida is seeking an Assistant Manager of Sales and Service to support the management team in delivering World-Class service and to serve as a role model for building strong customer relationships on the sales floor.

You will supervise store staffing to ensure appropriate coverage, coach associates on selling and service, and reinforce customer service principles while driving sales and maintaining a positive, respectful environment aligned with the People-First