Store Sales & Service Leader

Williams-Sonoma, Inc.; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits, dental and vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead the store team in delivering World-Class service and exceeding sales goals. You will model relationship-building with customers and ensure staff coverage across all store areas.

The role requires excellent communication, organizational and leadership skills, with 2–3 years in retail sales or customer service management. Full-time with flexible weekend availability to support business needs.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to identify challenges and develop action plans.
• Great time management skills to handle multiple tasks and priorities.
• 2-3 years of previous retail sales or customer service management experience.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure adequate staffing on the sales floor while role-modeling sales and service.
• Coach staff on customer service, successes and challenges.
• Educate team on product knowledge and selling skills to achieve business goals.
• Create a positive environment with a People-First approach.
• Resolve client service issues including delivery/pick-up using client information systems.

Skills

Communication skills

Leadership

Organizational skills

Customer service

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead the store team in delivering World-Class service and exceeding sales goals. You will model relationship-building with customers and ensure staff coverage across all store areas.

The role requires excellent communication, organizational and leadership skills, with 2–3 years in retail sales or customer service management. Full-time with flexible weekend availability to support business needs.