Store Team Leader - World-Class Sales & Service

Williams-Sonoma; Spokane (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead the store team, model world‑class service, and ensure optimum staffing and a strong customer focus.

You will coach staff on product knowledge and selling skills, drive sales, resolve client service issues, and maintain a positive, inclusive work environment in line with our People‑First philosophy. This full‑time role requires excellent communication, organization, and leadership abilities, plus 2–3 years of

Qualifications

• Excellent communication, organization and leadership skills.
• Great time management and ability to handle multiple tasks.
• 2-3 years of retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

communication

organization

leadership

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to lead the store team, model world‑class service, and ensure optimum staffing and a strong customer focus.

You will coach staff on product knowledge and selling skills, drive sales, resolve client service issues, and maintain a positive, inclusive work environment in line with our People‑First philosophy. This full‑time role requires excellent communication, organization, and leadership abilities, plus 2–3 years of