Store Sales & Service Lead

Washington Fine Wine & Spirits LLC; United States; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

Job summary

Total Wine & More is seeking a Supervisor to support store operations and cultivate a sales‑driven, service‑oriented culture. You will lead the service team, coach peers, and ensure compliance with alcohol sale laws while delivering exceptional customer experiences.

Applicants should have a high school diploma or equivalent and 1–3 years in retail, including supervisory exposure. Flexible scheduling, weekend work, and the ability to lift 50 lbs are required.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years retail experience with 1+ year in a supervisory role.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Supervise team members and support training.
• Support store operations and back‑end processes.
• Drive sales and deliver KPIs while delivering best‑in‑class service.
• Maintain a safe, compliant store environment and resolve issues.

Skills

Supervisory experience

Customer service skills

Coaching & training

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and cultivate a sales‑driven, service‑oriented culture. You will lead the service team, coach peers, and ensure compliance with alcohol sale laws while delivering exceptional customer experiences.

Applicants should have a high school diploma or equivalent and 1–3 years in retail, including supervisory exposure. Flexible scheduling, weekend work, and the ability to lift 50 lbs are required.