Retail Sales & Service Lead (Alcohol)

Total Wine & More; Spokane (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Disability insurance

Paid parental leave

College tuition assistance

Job summary

Total Wine & More is seeking a Supervisor to support store operations and foster a top-tier service culture. In this role, you will lead the service team, ensuring outstanding customer service and compliance with local laws.

Ideal candidates will have 1-3 years of retail supervisory experience, strong interpersonal skills, and be able to work flexible hours. Benefits include Paid Time Off, insurance coverages, and college tuition assistance.

Qualifications

• 1-3 years of experience in a supervisory role within a retail setting.
• Experience resolving customer issues and coaching peers.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Support service team and drive sales to meet key performance metrics.
• Deliver outstanding customer service and resolve customer issues.
• Supervise team members and support their training and development.
• Ensure adherence to laws regarding alcohol sales and maintain a safe store.
• Maintain store cleanliness and safety standards.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Point-of-sale systems

Inventory management software

Education

High school diploma or equivalent

Job description

Total Wine & More is seeking a Supervisor to support store operations and foster a top-tier service culture. In this role, you will lead the service team, ensuring outstanding customer service and compliance with local laws.

Ideal candidates will have 1-3 years of retail supervisory experience, strong interpersonal skills, and be able to work flexible hours. Benefits include Paid Time Off, insurance coverages, and college tuition assistance.