Store Manager - Lead Team, Drive KPIs & Customer Experience

The Michael's Companies; Fairfax (VA); On-site; USD 80,300 - 107,100; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Fairfax, VA is seeking a Store Manager to lead a diverse team and drive the store to meet sales, KPI, and brand standards.

You will oversee operations, merchandising, inventory control, and customer service excellence, while ensuring compliance with SOPs, shrink and safety programs, and coaching team members for development.

As MOD you will set goals, hire and train staff, and communicate workload and schedules to maintain a high performing store environment.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including adherence to SOPs and Company programs to ensure compliance to applicable laws and requirements; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals.
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Skills

Retail experience

Team supervision

Inventory management

Merchandising

Customer service

Job description

The Michaels Companies in Fairfax, VA is seeking a Store Manager to lead a diverse team and drive the store to meet sales, KPI, and brand standards.

You will oversee operations, merchandising, inventory control, and customer service excellence, while ensuring compliance with SOPs, shrink and safety programs, and coaching team members for development.

As MOD you will set goals, hire and train staff, and communicate workload and schedules to maintain a high performing store environment.