Store Sales & Customer Experience Leader

Michaels; Falls Church (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health benefits

Job summary

Michaels in Falls Church, VA is seeking a Sales Manager to lead front-end and service operations, drive sales, and coach a high-performing team.

Responsibilities include upholding SOPs, boosting customer experience, managing POS and self-checkout, and coordinating in-store programs like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership and availability nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Experience leading store operations and customer service initiatives.

Responsibilities

• Lead front-end and service operations to meet KPIs.
• Coach team on Customer Experience and ART of Selling behaviors.
• Oversee POS and Self-Checkout for smooth transactions.
• Drive omni-channel service via BOPIS and Same Day Delivery.
• Support Balloons, Knit & Sew Shop and Custom Framing operations.
• Train and develop team members; maintain asset protection.

Skills

Retail leadership

Customer experience

Tools

POS systems

Job description

Michaels in Falls Church, VA is seeking a Sales Manager to lead front-end and service operations, drive sales, and coach a high-performing team.

Responsibilities include upholding SOPs, boosting customer experience, managing POS and self-checkout, and coordinating in-store programs like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership and availability nights, weekends, and early mornings.