Store Sales Manager - Customer Experience Leader

Michaels of Canada; Town of Sheboygan (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in Sheboygan, WI is seeking an experienced retail leader to assist the Store Manager in driving exceptional customer experiences and operating standards across the store.

The role emphasizes sales leadership, training, and adherence to company programs, with a focus on omni-channel service and protecting assets. You will coach teams, oversee events, POS usage, and loyalty program enrollment while ensuring store execution aligns with SOPs for a high-performing

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee in-store programs and events (Balloons, birthday parties, and Knit & Sew Shop).
• Drive omni‑channel service with BOPIS and Same Day Delivery.
• Promote loyalty program enrollment to drive retention.
• Train and develop team members through onboarding and ongoing skill-building.

Skills

Leadership

Customer service

Training & coaching

Inventory/asset protection

POS systems

Tools

POS systems

Job description

The Michaels Companies Inc. in Sheboygan, WI is seeking an experienced retail leader to assist the Store Manager in driving exceptional customer experiences and operating standards across the store.

The role emphasizes sales leadership, training, and adherence to company programs, with a focus on omni-channel service and protecting assets. You will coach teams, oversee events, POS usage, and loyalty program enrollment while ensuring store execution aligns with SOPs for a high-performing