Sales Manager: Lead High-Impact Store Experience

Michaels of Canada; Wisconsin; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

The Michaels Companies Inc. in Wisconsin seeks a Sales Manager to lead front-end and service operations, champion selling behaviors, and uphold brand standards. You will guide the team to deliver a engaging customer experience across all touchpoints.

You will coach associates, manage POS/self-checkout, and support omnichannel initiatives like BOPIS and Same Day Delivery while promoting loyalty programs and service offerings.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Strong customer-focused coaching and day-to-day leadership.

Responsibilities

• Lead and coach the store team to deliver exceptional customer experience and selling behaviors.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and MCC/Extend services to customers.

Skills

Retail leadership

Customer experience

Coaching & development

Tools

POS systems

Job description

The Michaels Companies Inc. in Wisconsin seeks a Sales Manager to lead front-end and service operations, champion selling behaviors, and uphold brand standards. You will guide the team to deliver a engaging customer experience across all touchpoints.

You will coach associates, manage POS/self-checkout, and support omnichannel initiatives like BOPIS and Same Day Delivery while promoting loyalty programs and service offerings.