Retail Sales & Customer Experience Leader

Michaels; Oshkosh (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels Store – Oshkosh, WI is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and elevate the customer experience. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and brand standards.

Responsibilities include managing POS/Self-Checkout, supervising BOPIS/Same Day Delivery, and promoting loyalty programs. Expect nights, weekends, and early mornings with robust benefits and opportunities for growth.

Qualifications

• 3+ years retail leadership experience.
• Lead front-end and service operations.
• Coach team on customer experience and selling behaviors.

Responsibilities

• Lead and champion selling culture across the store.
• Ensure SOPs and Company program compliance.
• Coach and develop team through structured onboarding and ongoing training.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

POS systems

Team development

Tools

POS systems

Self-Checkout devices

Job description

Michaels Store – Oshkosh, WI is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and elevate the customer experience. You will oversee front-end and service operations, coach the team, and ensure adherence to SOPs and brand standards.

Responsibilities include managing POS/Self-Checkout, supervising BOPIS/Same Day Delivery, and promoting loyalty programs. Expect nights, weekends, and early mornings with robust benefits and opportunities for growth.