Store Sales Manager - Customer Experience Leader

michaels; Costa Mesa (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

Michaels in Costa Mesa, CA is seeking a Sales Manager to lead a high-performing selling culture across the store, focusing on customer experience and KPI achievement. You will oversee front-end and service operations, coach teammates, and ensure SOPs and brand standards are followed.

You will drive omni-channel service, manage POS and Self-Checkout, and support in-store programs like BOPIS, Same Day Delivery, and loyalty enrollment while developing staff through onboarding and training.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach customer-focused selling behaviors.

Responsibilities

• Lead front-end and service operations to meet sales and KPI targets.
• Coach associates on selling behaviors and customer experience.
• Ensure SOP compliance and policy adherence.
• Oversee POS, Self-Checkout, BOPIS, and Same Day Delivery.
• Enroll customers in Loyalty Rewards and promote protection plans.

Skills

Retail leadership

Customer experience

Coaching

POS operation

Inventory & asset protection

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Costa Mesa, CA is seeking a Sales Manager to lead a high-performing selling culture across the store, focusing on customer experience and KPI achievement. You will oversee front-end and service operations, coach teammates, and ensure SOPs and brand standards are followed.

You will drive omni-channel service, manage POS and Self-Checkout, and support in-store programs like BOPIS, Same Day Delivery, and loyalty enrollment while developing staff through onboarding and training.