Retail Sales & Service Leader

Michaels; Irvine (CA); Hybrid; USD 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Zusammenfassung

Michaels is seeking a Sales Manager in Irvine to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales KPIs, ensure operational excellence, coach associates, and own daily execution of SOPs, policies, and the loyalty program adoption.

This role emphasizes leadership, coaching, and strong customer focus within a dynamic retail environment. You will manage front-end, service operations, and in-store programs, while maintaining brand standards and

Qualifikationen

• Minimum 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Proven coaching and development of team members.

Aufgaben

• Lead and manage SOP adherence and company programs.
• Coach staff to deliver best-in-class customer experience.
• Oversee POS, self-checkout, and omni-channel services.

Kenntnisse

Retail leadership

Customer service

Team coaching

POS systems

Tools

POS system

Self-checkout kiosks

Inventory management

Jobbeschreibung

Michaels is seeking a Sales Manager in Irvine to lead a high-performing store team and deliver exceptional customer experiences. You will drive sales KPIs, ensure operational excellence, coach associates, and own daily execution of SOPs, policies, and the loyalty program adoption.

This role emphasizes leadership, coaching, and strong customer focus within a dynamic retail environment. You will manage front-end, service operations, and in-store programs, while maintaining brand standards and