Store Sales Manager: Customer Experience & Growth

michaels; Sterling (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

medical, dental, and vision coverage

employee discounts

Job summary

The Michaels Companies Inc. in Sterling, VA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and contribute to omni-channel services such as

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead store team to meet SOPs and company programs.
• Ensure policy execution and store conditions.
• Coach customer experience and selling behaviors.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations.
• Drive loyalty program enrollment and omni-channel service.
• Support Balloons, Knit & Sew Shop, and framing operations.
• Train and develop team through onboarding and skills-building.
• Partner to maintain Asset Protection and reduce shrink.

Skills

Retail leadership

Customer experience

Store operations

Team coaching

Job description

The Michaels Companies Inc. in Sterling, VA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach and develop team members, provide MOD coverage, manage POS and Self-Checkout, and contribute to omni-channel services such as