Store Manager: Customer Experience & Growth Leader

Michaels Stores; Sterling (CO); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

The Michaels Companies Inc. in Sterling, VA is seeking a Store Manager to lead and develop a store team, deliver customer experiences, and drive sales and KPI targets while maintaining brand promises.

You will supervise a diverse team, manage budgets, and ensure compliance with SOPs, safety programs, and merchandising standards. The role requires 5+ years retail, 2+ years of supervisory experience, and a commitment to coaching and talent development. Nights, weekends, and early shifts apply.

Qualifications

• 5+ years of retail experience.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and Company programs.
• Deliver sales plan/profit plan and KPIs; manage the team to achieve results.
• Lead the execution of our customer brand promises.
• Implement shrink and safety programs to deliver goals.
• Use company tools to set, prioritize and communicate goals and provide management to team and customers.
• Staff the store with qualified Team Members: hire, train, observe and coach; lead performance management and development.
• Interact with others in an accepting and respectful manner; promote commitment to the organization's vision and values.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; cross trained in Custom Framing selling and production.

Job description

The Michaels Companies Inc. in Sterling, VA is seeking a Store Manager to lead and develop a store team, deliver customer experiences, and drive sales and KPI targets while maintaining brand promises.

You will supervise a diverse team, manage budgets, and ensure compliance with SOPs, safety programs, and merchandising standards. The role requires 5+ years retail, 2+ years of supervisory experience, and a commitment to coaching and talent development. Nights, weekends, and early shifts apply.