Store Sales & Experience Leader

Michaels Stores; Fairfax (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels stores in Fairfax, VA are seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure consistency with SOPs and brand standards.

Responsibilities include MOD coverage, POS optimization, and omni-channel execution, along with supporting loyalty program enrollment and in-store programs.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer focus and coaching skills.

Responsibilities

• Lead and champion selling culture across the store and ensure customer experience aligns with brand standards.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Oversee front-end operations, POS, Self-Checkout, and omni-channel services to support smooth transactions.
• Coach and develop team members through structured onboarding and ongoing skill-building.

Skills

Retail leadership

Customer Experience coaching

Front-end operations

Job description

The Michaels stores in Fairfax, VA are seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach team members, and ensure consistency with SOPs and brand standards.

Responsibilities include MOD coverage, POS optimization, and omni-channel execution, along with supporting loyalty program enrollment and in-store programs.