Store Sales Leader: Retail Ops & CX Excellence

Michaels; Sudley (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Michaels in Manassas, VA is seeking a Sales Manager to lead front-end operations, coach the team, and champion a high-performing selling culture that drives sales and enhances customer experience.

You will oversee SOP compliance, POS operations, and omni-channel services, while promoting loyalty programs and ensuring service excellence. Requires 3+ years retail leadership and willingness to work nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop a high-performing sales team.
• Strong customer-focused coaching and operations knowledge.

Responsibilities

• Lead and model selling behaviors to drive conversion and customer satisfaction.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Provide MOD coverage and maintain floor leadership and service standards.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plans to boost retention.

Skills

Customer experience

Leadership

Sales management

Staff coaching

POS systems

Tools

POS systems

Self-Checkout

Job description

Michaels in Manassas, VA is seeking a Sales Manager to lead front-end operations, coach the team, and champion a high-performing selling culture that drives sales and enhances customer experience.

You will oversee SOP compliance, POS operations, and omni-channel services, while promoting loyalty programs and ensuring service excellence. Requires 3+ years retail leadership and willingness to work nights, weekends, and early mornings.