Retail Sales Leader: Customer Experience & Operations

Michaels; Waynesboro (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Employee discounts

Commuter benefits

Job summary

Michaels in Waynesboro, VA is seeking a Sales Manager to lead front-end and service operations, uphold brand standards, and drive strong sales while delivering an engaging customer experience.

You will coach team members, maintain SOPs, manage POS and Self-Checkout, and oversee in-store programs such as Loyalty, BOPIS, and events, with a focus on operational excellence.

The role requires at least 3+ years of retail leadership and offers benefits and a competitive base pay range.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors, brand standards and operational expectations.
• Coach team members to deliver best-in-class customer experience and sales performance.
• Provide MOD coverage and maintain floor leadership, service standards and operational continuity.
• Oversee POS and Self-Checkout usage for smooth transactions and customer support.
• Drive omni-channel service with BOPIS and same-day delivery initiatives.
• Oversee events and programs such as Loyalty Rewards and in-store activities.

Skills

Retail leadership

Customer experience coaching

Team development

Store operations knowledge

Tools

POS systems

Self-Checkout

Job description

Michaels in Waynesboro, VA is seeking a Sales Manager to lead front-end and service operations, uphold brand standards, and drive strong sales while delivering an engaging customer experience.

You will coach team members, maintain SOPs, manage POS and Self-Checkout, and oversee in-store programs such as Loyalty, BOPIS, and events, with a focus on operational excellence.

The role requires at least 3+ years of retail leadership and offers benefits and a competitive base pay range.