Store Sales Leader: KPI-Driven Experience

Michaels Stores; Goshen (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Tuition assistance

Job summary

Michaels Stores in Goshen, IN is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end operations, POS usage, and service standards while coaching teams and ensuring day-to-day execution.

The role focuses on delivering KPI results, managing loyalty programs, and coordinating omni-channel services, with an emphasis on customer satisfaction and operational excellence.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Proven ability to coach staff to deliver exceptional customer experiences and meet KPIs.
• Experience managing store operations and frontline staff in a fast-paced environment.
• Strong familiarity with POS and Self-Checkout systems.

Responsibilities

• Lead and champion high-performing selling culture across the store.
• Drive sales results and customer experience while ensuring brand standards.
• Provide MOD coverage and manage day-to-day store operations.
• Oversight of loyalty programs, protection plans, and omni-channel services.
• Coach and develop team members through onboarding and ongoing training.
• Maintain asset protection practices and compliance with SOPs.

Skills

Retail leadership

Customer service coaching

Operations management

POS knowledge

Tools

POS systems

Job description

Michaels Stores in Goshen, IN is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end operations, POS usage, and service standards while coaching teams and ensuring day-to-day execution.

The role focuses on delivering KPI results, managing loyalty programs, and coordinating omni-channel services, with an emphasis on customer satisfaction and operational excellence.