Store Sales Leader: Customer Experience & KPIs

Michaels Stores; Knoxville (TN); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) match

Employee assistance

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Knoxville, TN, is seeking a Sales Manager to lead a high‑performing store team, drive sales results, and deliver a superior customer experience across front‑end and service operations.

You will coach employees, ensure SOP compliance, manage POS and Self‑Checkout systems, oversee in‑store programs like Loyalty Rewards, MCC/Extend protection plans, and omni‑channel services including BOPIS and Same‑Day Delivery.

Qualifications

• 3+ years of retail leadership experience.
• Ability to coach and develop team members.
• Knowledge of standard operating procedures and customer service standards.

Responsibilities

• Lead and champion selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach and develop team members through onboarding and ongoing training.
• Ensure POS and Self-Checkout systems operate smoothly and support customer transactions.
• Drive omni-channel service like BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

Team coaching

POS operations

Tools

POS systems

Self-checkout

Loyalty program

BOPIS

Same-day delivery

Job description

Michaels Stores in Knoxville, TN, is seeking a Sales Manager to lead a high‑performing store team, drive sales results, and deliver a superior customer experience across front‑end and service operations.

You will coach employees, ensure SOP compliance, manage POS and Self‑Checkout systems, oversee in‑store programs like Loyalty Rewards, MCC/Extend protection plans, and omni‑channel services including BOPIS and Same‑Day Delivery.