Store Sales Leader: Elevate Customer Experience & Sales

Michaels; Newport (KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Medical Insurance

Dental Insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Sales Manager in Newport, KY to lead a high-performing store team, driving sales and an engaging customer experience. The role oversees front-end operations, coaching staff, and ensuring adherence to SOPs and brand standards across all customer interactions.

Responsibilities include MOD coverage, POS accuracy, and driving omni-channel services like BOPIS and Same Day Delivery, while promoting loyalty programs and service extensions to boost retention.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and selling culture to drive sales and customer experience.
• Coach team on SOPs, brand standards, and service behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Customer coaching

Sales performance

Tools

POS systems

Self-checkout systems

Job description

Michaels is seeking a Sales Manager in Newport, KY to lead a high-performing store team, driving sales and an engaging customer experience. The role oversees front-end operations, coaching staff, and ensuring adherence to SOPs and brand standards across all customer interactions.

Responsibilities include MOD coverage, POS accuracy, and driving omni-channel services like BOPIS and Same Day Delivery, while promoting loyalty programs and service extensions to boost retention.