Store Sales & Customer Experience Leader

Michaels; Owensboro (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

Job summary

Michaels Owensboro store is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations. You will coach, drive selling behaviors, and ensure operational standards while meeting sales and service KPIs.

You will oversee POS and Self-Checkout, loyalty programs, and omni-channel order fulfillment, with nights, weekends, and early mornings required. Equal Opportunity Employer.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching.
• Ability to manage front-end and service operations.

Responsibilities

• Lead and coach store team to meet selling and service KPIs.
• Ensure SOPs, brand standards, and policy execution.
• Oversee POS, Self-Checkout, and loyalty program enrollment.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Tools

POS & Self-Checkout systems

Job description

Michaels Owensboro store is seeking a Sales Manager to lead a high-performing team and deliver an engaging customer experience across front-end and service operations. You will coach, drive selling behaviors, and ensure operational standards while meeting sales and service KPIs.

You will oversee POS and Self-Checkout, loyalty programs, and omni-channel order fulfillment, with nights, weekends, and early mornings required. Equal Opportunity Employer.