Store Sales Leader: Elevate Customer Experience & Revenue

Michaels; Conway (NH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores in North Conway, NH seeks a Sales Manager to lead a high-performing selling culture and drive strong sales through customer-focused coaching and operational excellence. You will oversee front-end operations, POS, and in-store programs like Balloons, Birthday parties, and Loyalty, while ensuring policy adherence and asset protection.

The role requires 3+ years of retail leadership and the ability to guide teams through onboarding and daily execution, including nights, weekends,

Qualifications

• 3+ years retail leadership experience.
• Strong customer-focused coaching and communication skills.
• Ability to lead front-end and service operations while ensuring brand standards.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations and ensure SOP adherence.
• Coach and develop team members through structured onboarding and training.
• Provide Manager-on-Duty coverage and uphold service standards and SOPs.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and MCC/Extend services.

Skills

Leadership

Customer experience

Job description

Michaels Stores in North Conway, NH seeks a Sales Manager to lead a high-performing selling culture and drive strong sales through customer-focused coaching and operational excellence. You will oversee front-end operations, POS, and in-store programs like Balloons, Birthday parties, and Loyalty, while ensuring policy adherence and asset protection.

The role requires 3+ years of retail leadership and the ability to guide teams through onboarding and daily execution, including nights, weekends,