Store Sales Leader: Elevate Customer Experience & KPIs

michaels; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Telemedicine services

Job summary

The Michaels Companies Inc. in Nashville, TN is seeking a Sales Manager who will lead a high-performing selling culture across the store and drive strong sales, customer experience, and operational excellence.

You will coach teams, oversee front-end operations, ensure SOP compliance, and manage POS/Self-Checkout while supporting loyalty programs and omni-channel fulfillment. Responsibilities include leading the Sales and Service teams, maintaining brand standards, and delivering results through

Qualifications

• Retail leadership experience is required.
• Ability to coach and develop team members.
• Proven ability to drive customer experience and sales.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards.
• Coach team on selling behaviors and customer engagement to improve conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems during transactions.
• Drive loyalty program enrollment and protect assets through SOP compliance.
• Support omni-channel fulfillment like BOPIS and Same Day Delivery.
• Train and develop staff through onboarding and ongoing skill-building.

Skills

Leadership

Coaching

Customer Experience

Training

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Nashville, TN is seeking a Sales Manager who will lead a high-performing selling culture across the store and drive strong sales, customer experience, and operational excellence.

You will coach teams, oversee front-end operations, ensure SOP compliance, and manage POS/Self-Checkout while supporting loyalty programs and omni-channel fulfillment. Responsibilities include leading the Sales and Service teams, maintaining brand standards, and delivering results through