Store Sales Leader — Elevate Customer Experience & KPIs

Michaels Stores; Jacksonville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Paid time off

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for our Jacksonville, NC store to drive a high-performing selling culture and strong customer experience. You will lead front-end operations, coach staff, and ensure execution of brand standards while meeting sales KPIs and service targets.

Responsibilities include coaching, scheduling, and ensuring accurate POS usage, plus driving loyalty enrollment and omni-channel fulfillment such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team on customer experience and brand standards.
• Oversee front-end, service operations, and POS performance.
• Provide MOD coverage and maintain operational continuity.
• Drive omni-channel services like BOPIS and Same Day Delivery.
• Coach and develop team across departments.

Skills

Retail leadership

POS systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager for our Jacksonville, NC store to drive a high-performing selling culture and strong customer experience. You will lead front-end operations, coach staff, and ensure execution of brand standards while meeting sales KPIs and service targets.

Responsibilities include coaching, scheduling, and ensuring accurate POS usage, plus driving loyalty enrollment and omni-channel fulfillment such as BOPIS and Same Day Delivery.