Store Sales Leader: Elevate Customer Experience

Michaels; Wilton (CT); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Tuition assistance

Job summary

Michaels Retail is hiring a Sales Manager in Wilton, CT to lead a high-performing store team and deliver a superior customer experience. You will manage front-end operations, coach staff, and ensure brand standards while driving key sales KPIs and service excellence.

The role requires 3+ years of retail leadership, ability to lead by example, and a focus on operational execution and customer satisfaction in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture to drive strong sales and customer experience.
• Oversee front-end and service operations and ensure SOP adherence.
• Coach team members and maintain brand standards.
• Provide Manager-on-Duty coverage and ensure operational continuity.
• Drive omni-channel services including BOPIS and same-day delivery.

Skills

Retail leadership

Customer service

Coaching

Tools

POS system

Self-Checkout

Job description

Michaels Retail is hiring a Sales Manager in Wilton, CT to lead a high-performing store team and deliver a superior customer experience. You will manage front-end operations, coach staff, and ensure brand standards while driving key sales KPIs and service excellence.

The role requires 3+ years of retail leadership, ability to lead by example, and a focus on operational execution and customer satisfaction in a fast-paced environment.