Store Sales Leader: Elevate Customer Experience

Michaels Stores; Vallejo (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels is seeking a Sales Manager in Vallejo, CA to lead store operations, drive customer experience, and achieve sales KPIs. You will coach associates, manage front-end and service standards, and ensure compliance with SOPs while delivering strong omni-channel support.

The role requires leadership experience, a focus on customer satisfaction, and the ability to work nights, weekends, and early mornings in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team members to improve customer experience and drive sales KPIs.
• Provide MOD coverage and maintain store operations and scheduling.
• Oversee loyalty program enrollment and omni-channel services (BOPIS, Same Day Delivery).

Skills

Retail leadership

Tools

POS systems

Job description

Michaels is seeking a Sales Manager in Vallejo, CA to lead store operations, drive customer experience, and achieve sales KPIs. You will coach associates, manage front-end and service standards, and ensure compliance with SOPs while delivering strong omni-channel support.

The role requires leadership experience, a focus on customer satisfaction, and the ability to work nights, weekends, and early mornings in a fast-paced retail environment.