Store Sales & Customer Experience Leader

Socket.dev; Napa (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Job summary

Michaels in Napa, CA seeks a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure brand standards across the store.

You will coach team members, manage MOD coverage, optimize POS and self-checkout, and drive loyalty enrollment, BOPIS and Same Day Delivery to boost omni-channel results.

The role requires 3+ years of retail leadership, ability to stand long hours, and a commitment to asset protection and safety.

Qualifications

• 3+ years retail leadership experience.
• Ability to coach teams on selling and service behaviors.
• Experience with POS and self-checkout systems.

Responsibilities

• Lead store operations and selling culture to drive results.
• Coach teammates on customer experience and brand standards.
• Provide MOD coverage and maintain floor leadership and service.

Skills

Retail leadership

Coaching

POS systems

Customer experience

Tools

POS Software

Self-Checkout Systems

Job description

Michaels in Napa, CA seeks a Sales Manager to lead a high-performing selling culture, oversee front-end and service operations, and ensure brand standards across the store.

You will coach team members, manage MOD coverage, optimize POS and self-checkout, and drive loyalty enrollment, BOPIS and Same Day Delivery to boost omni-channel results.

The role requires 3+ years of retail leadership, ability to stand long hours, and a commitment to asset protection and safety.