Sales Leader: Customer Experience & Store Growth

The Michael's Companies; Lutz (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health benefits

Job summary

The Michaels Companies Inc. in Lutz, FL is seeking a Sales Manager to lead store operations and drive sales across front-end and service areas. The role emphasizes delivering an engaging customer experience while ensuring brand standards and operational excellence.

Responsibilities include coaching teams, enforcing SOPs, managing POS and Self-Checkout, overseeing in-store programs like balloons and loyalty enrollments, and driving omni-channel services including BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Commitment to SOPs and Company programs.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems.
• Oversee in-store programs (Balloons, birthday parties, loyalty enrollment).
• Train and develop team members through onboarding and ongoing coaching.

Skills

Retail leadership

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Lutz, FL is seeking a Sales Manager to lead store operations and drive sales across front-end and service areas. The role emphasizes delivering an engaging customer experience while ensuring brand standards and operational excellence.

Responsibilities include coaching teams, enforcing SOPs, managing POS and Self-Checkout, overseeing in-store programs like balloons and loyalty enrollments, and driving omni-channel services including BOPIS and Same Day Delivery.