Retail Sales Manager: Elevate Experience & Results

The Michael's Companies; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies is seeking a Sales Manager for the North Wales, PA store. The role leads a high-performing selling culture, driving strong sales results and an engaging customer experience.

You will oversee front-end operations, ensure SOP adherence, and coach the team to execute brand standards and operational expectations. Responsibilities include providing Manager-on-Duty coverage, optimizing POS and Self-Checkout transactions, and driving omni-channel services such as BOPIS and Same

Qualifications

• 3+ years retail leadership experience.
• Able to provide Manager-on-Duty coverage and floor leadership.
• Coach team on customer experience and selling behaviors.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Drive sales and service KPIs through coaching and execution.
• Oversee store operations including POS, Self-Checkout, BOPIS, delivery, and in-store events.
• Train, coach, and develop team members.

Skills

Retail leadership

Customer experience

Coaching & training

POS & Self-Checkout operations

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies is seeking a Sales Manager for the North Wales, PA store. The role leads a high-performing selling culture, driving strong sales results and an engaging customer experience.

You will oversee front-end operations, ensure SOP adherence, and coach the team to execute brand standards and operational expectations. Responsibilities include providing Manager-on-Duty coverage, optimizing POS and Self-Checkout transactions, and driving omni-channel services such as BOPIS and Same