Retail Sales Leader — Customer Experience & Growth

Michaels of Canada; Town of Middletown (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies Inc. in Middletown, DE, is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards, and coach the team. This role requires at least 3 years of retail leadership, the ability to work nights, weekends, and early mornings, and proficiency with POS and Self-Checkout systems.

Qualifications

• 3+ years retail leadership experience
• Ability to work nights, weekends & early mornings
• Experience with POS and Self-Checkout systems
• Customer-focused coaching and development of staff

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations ensuring brand standards and SOP compliance.
• Coach team to improve conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Promote Loyalty Rewards Program and protect assets.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience coaching

Sales driving

Tools

POS systems

Self-Checkout

BOPIS

Same Day Delivery

Job description

The Michaels Companies Inc. in Middletown, DE, is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and an engaging customer experience.

You will oversee front-end and service operations, ensure brand standards, and coach the team. This role requires at least 3 years of retail leadership, the ability to work nights, weekends, and early mornings, and proficiency with POS and Self-Checkout systems.