Retail Sales Manager: Elevate Customer Experience & Sales

Michaels; Alliance (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision

Job summary

The Michaels Companies is seeking a Sales Manager for the New Castle, PA store to lead a high-performing selling culture and drive strong sales results. You will coach the team on customer experience, brand standards, and SOP execution while managing front-end operations and daily store activity.

Responsibilities include MOD coverage, POS and Self-Checkout operations, loyalty program enrollment, and omnichannel order fulfillment.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends, and early mornings.

Responsibilities

• Assist Store Manager in leading operations and SOP compliance.
• Oversee front-end and service operations to ensure brand standards and selling behaviors.
• Coach team to optimize customer experience and conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Customer service coaching

Job description

The Michaels Companies is seeking a Sales Manager for the New Castle, PA store to lead a high-performing selling culture and drive strong sales results. You will coach the team on customer experience, brand standards, and SOP execution while managing front-end operations and daily store activity.

Responsibilities include MOD coverage, POS and Self-Checkout operations, loyalty program enrollment, and omnichannel order fulfillment.