Store Sales Leader — Customer-Obsessed & High-Impact

Michaels; Miami (FL); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

Descripción de la vacante

Michaels stores in Miami (MIA-DADELAND) seek a Sales Manager to lead front-end and service operations, championing store standards and customer engagement. You will guide team performance, coaching on selling behaviors, and ensure execution of POS systems, BOPIS, and omni-channel service across departments.

The role requires 3+ years of retail leadership, with a focus on driving sales, customer satisfaction, and operational excellence in a fast-paced environment.

Formación

• 3+ years retail leadership experience.

Responsabilidades

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee in-store programs and events such as Balloons, birthday party operations, and other activities.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop in select locations.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Descripción del empleo

Michaels stores in Miami (MIA-DADELAND) seek a Sales Manager to lead front-end and service operations, championing store standards and customer engagement. You will guide team performance, coaching on selling behaviors, and ensure execution of POS systems, BOPIS, and omni-channel service across departments.

The role requires 3+ years of retail leadership, with a focus on driving sales, customer satisfaction, and operational excellence in a fast-paced environment.