Retail Sales Leader: Elevate Experience & KPIs

Michaels; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Fort Lauderdale, FL is seeking a Sales Manager to lead a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front‑end and service operations, ensuring the brand standards are consistently met.

Responsibilities include providing Manager‑on‑Duty coverage, coaching staff, and managing POS and Self‑Checkout systems.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance.
• Ensure execution of policies and standards and hold team accountable.
• Coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems and support transactions.
• Oversee balloons, birthday party operations, and in-store events.
• Promote and enroll customers in Loyalty Rewards Program.
• Champion MCC/Extend services and protection plans.
• Drive sales and omni-channel service in Knit & Sew Shop and Cut Bar.
• Execute BOPIS and Same Day Delivery efficiently.
• Support Custom Framing operations and coordination with the frame shop.
• Train, coach, and develop team through onboarding and ongoing skill-building.
• Partner to maintain Asset Protection and reduce shrink.

Job description

Michaels Stores in Fort Lauderdale, FL is seeking a Sales Manager to lead a high‑performing selling culture across the store, driving strong sales results and an engaging customer experience. You will oversee front‑end and service operations, ensuring the brand standards are consistently met.

Responsibilities include providing Manager‑on‑Duty coverage, coaching staff, and managing POS and Self‑Checkout systems.