Retail Sales Leader – Customer Experience & Ops

Michaels; Weymouth (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Tuition assistance

Commuter benefits

Telemedicine

Job summary

Michaels in Weymouth, MA is seeking a Sales Manager to lead a high-performing team and deliver a compelling customer experience across front-end and service operations.

You will coach staff, drive sales, oversee POS and Self-Checkout, and manage events like Balloons and Knit & Sew Shop, while ensuring SOPs, asset protection, and omni-channel fulfillment.

The role requires at least 3+ years of retail leadership and offers benefits such as 401(k) match and employee discounts.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations and champion a high-performing selling culture.
• Coach and develop team through onboarding and ongoing skill-building.
• Oversee front-end and service operations to ensure brand standards and KPIs.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Oversee events and programs (Balloons, Birthday parties, Knit & Sew Shop).
• Promote Loyalty Rewards Program and protection plan offerings.
• Maintain Asset Protection practices and reduce shrink.

Skills

Retail leadership

Customer experience

Team development

Sales

Tools

POS systems

Job description

Michaels in Weymouth, MA is seeking a Sales Manager to lead a high-performing team and deliver a compelling customer experience across front-end and service operations.

You will coach staff, drive sales, oversee POS and Self-Checkout, and manage events like Balloons and Knit & Sew Shop, while ensuring SOPs, asset protection, and omni-channel fulfillment.

The role requires at least 3+ years of retail leadership and offers benefits such as 401(k) match and employee discounts.