Store Sales Leader - Customer Experience & Ops

Michaels; Palm Springs (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Palm Springs, CA is seeking a Sales Manager to drive a high-performing selling culture and deliver strong sales and customer experience. You will lead front-end and service operations, coach staff, and ensure consistency with brand standards and SOPs.

The role includes MOD coverage and omni-channel execution across BOPIS, Same Day Delivery, and in-store programs. Applicants will manage Balloon, Knit & Sew Shop, and Custom Framing operations where applicable, with a focus on

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach Customer Experience and driving KPIs.

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs.
• Ensure execution of policies, standards and store results.
• Model and coach Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.

Skills

Retail leadership

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Palm Springs, CA is seeking a Sales Manager to drive a high-performing selling culture and deliver strong sales and customer experience. You will lead front-end and service operations, coach staff, and ensure consistency with brand standards and SOPs.

The role includes MOD coverage and omni-channel execution across BOPIS, Same Day Delivery, and in-store programs. Applicants will manage Balloon, Knit & Sew Shop, and Custom Framing operations where applicable, with a focus on