Store Sales Leader

Michaels; Carlsbad (CA); On-site; USD 50,861,000 - 66,191,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Various voluntary insurance options

Employee discounts

Access to partner discount programs

Job summary

The Michaels Companies Inc. in Carlsbad, CA seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOP compliance while coaching teams for KPI achievement.

This role emphasizes customer-focused leadership, daily execution, and omni-channel support including BOPIS, delivery, and loyalty programs.

Qualifications

• 3+ years retail leadership experience.
• Experience coaching and developing team members to improve selling behaviors and customer experience.
• Ability to manage front-end and service operations with a focus on KPIs and brand standards.

Responsibilities

• Assist Store Manager in leading standard operating procedures and company programs.
• Ensure policy execution, store conditions, and performance results.
• Coach and model customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage to maintain floor leadership and service standards.
• Oversee POS and Self-Checkout usage to ensure smooth transactions.

Skills

Retail leadership

Customer coaching

Team leadership

Job description

The Michaels Companies Inc. in Carlsbad, CA seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOP compliance while coaching teams for KPI achievement.

This role emphasizes customer-focused leadership, daily execution, and omni-channel support including BOPIS, delivery, and loyalty programs.