Retail Sales Manager: Elevate Customer Experience

The Michael's Companies; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) plan

Health insurance

Tuition assistance

Commuter benefits

Job summary

The Michaels Companies in Palm Beach Gardens, FL seeks a Full-Time Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across the store.

You will guide front-end and service operations, enforce SOPs, coach for conversion and satisfaction, manage POS and self-checkout, promote Loyalty Rewards, and oversee events, framing, and omni-channel services including BOPIS and Same Day Delivery.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Job description

The Michaels Companies in Palm Beach Gardens, FL seeks a Full-Time Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across the store.

You will guide front-end and service operations, enforce SOPs, coach for conversion and satisfaction, manage POS and self-checkout, promote Loyalty Rewards, and oversee events, framing, and omni-channel services including BOPIS and Same Day Delivery.