Retail Sales Leader - Customer Experience & Ops

Michaels; Alameda (CA); Vor Ort; USD 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Zusammenfassung

The Michaels Companies Inc. in Alameda, CA is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience.

You will drive sales, coach staff, and ensure SOPs, POS operations, and omni-channel service are executed consistently. Responsibilities include leading front-end operations, managing events like Balloons and Knit & Sew Shop, promoting the Loyalty Rewards Program, and ensuring asset protection while meeting store KPIs and customer satisfaction

Qualifikationen

• 3+ years retail leadership experience.

Aufgaben

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards and SOPs are followed.
• Coach staff to improve Customer Experience and ART of Selling behaviors.
• Provide MOD coverage and maintain floor leadership and service standards.
• Ensure accurate POS and Self-Checkout usage and support omni-channel fulfillment.
• Drive Balloons, Knit & Sew Shop, BOPIS, Same Day Delivery and Protect Plans programs.

Kenntnisse

Retail leadership

Jobbeschreibung

The Michaels Companies Inc. in Alameda, CA is seeking a Store Sales Manager to lead a high-performing team and deliver an engaging customer experience.

You will drive sales, coach staff, and ensure SOPs, POS operations, and omni-channel service are executed consistently. Responsibilities include leading front-end operations, managing events like Balloons and Knit & Sew Shop, promoting the Loyalty Rewards Program, and ensuring asset protection while meeting store KPIs and customer satisfaction