Retail Sales Leader — Customer Experience & Ops

Michaels Stores; Gilbert (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Job summary

Michaels is seeking a Sales Manager in Gilbert, AZ to lead a high-performing store team and deliver outstanding customer experiences. You will oversee front-end and service operations, coach associates, and ensure brand standards while meeting sales KPIs.

You will manage MOD coverage, drive omni-channel initiatives like BOPIS and Same Day Delivery, and promote loyalty programs. This role requires visible leadership in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coaching and developing store team members.

Responsibilities

• Lead and champion a high-performing selling culture to drive sales and customer experience.
• Oversee front-end operations and ensure SOP compliance and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote loyalty programs and protect assets to reduce shrink.
• Coach teams on ART of Selling and customer-focused service.

Skills

Customer experience coaching

Retail leadership

Team development

Sales excellence

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager in Gilbert, AZ to lead a high-performing store team and deliver outstanding customer experiences. You will oversee front-end and service operations, coach associates, and ensure brand standards while meeting sales KPIs.

You will manage MOD coverage, drive omni-channel initiatives like BOPIS and Same Day Delivery, and promote loyalty programs. This role requires visible leadership in a fast-paced retail environment.