Sales Manager: Retail Leadership & Customer Experience

Michaels Stores; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels Stores is seeking a Sales Manager in Tempe, AZ to lead a high-performing selling culture and drive strong sales results while delivering an engaging customer experience. The role oversees front-end and service operations, coaching teams to adhere to SOPs, brand standards, and daily processes.

The ideal candidate has 3+ years of retail leadership, strong coaching skills, and a track record of improving customer satisfaction and operational performance.

Qualifications

• 3+ years of retail leadership experience.
• Proven ability to coach teams and drive customer-focused selling behaviors.
• Experience managing front-end operations, SOP adherence, and store programs.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and operational expectations.
• Coach and develop team members through onboarding and ongoing training.
• Provide Manager-on-Duty coverage and ensure omni-channel service and order fulfillment.

Skills

Retail leadership

Customer service excellence

Team coaching

Operations management

POS systems

Tools

POS systems

Job description

Michaels Stores is seeking a Sales Manager in Tempe, AZ to lead a high-performing selling culture and drive strong sales results while delivering an engaging customer experience. The role oversees front-end and service operations, coaching teams to adhere to SOPs, brand standards, and daily processes.

The ideal candidate has 3+ years of retail leadership, strong coaching skills, and a track record of improving customer satisfaction and operational performance.